Help Center

our site Help Center

General Questions

Can I try the site before I make a purchase?

On the main page click the gold Buy Minutes button. On the "Step 1: Sign Up / Sign In" page select the Try Us FREE 20 Minutes with credit card verification package.
You will have to enter your credit card information but you WILL NOT BE BILLED. You may see a $1.00 transaction on your online credit card statement. It is an authorization transaction ONLY. This will automatically delete in several business days.

How do I change my e-mail address?

We will change your e-mail address for you. Just click on the "Contact Us" tab to tell us you want to change your e-mail address.

For YOUR ACCOUNT SECURITY, you will need to provide the following information for account verification:

  1. Your current VOD registered e-mail address.
  2. Your complete name and address that appears on your credit card
  3. The LAST 4 DIGITS and expiration date of your Credit Card that you used at VOD.com to make a purchase.
  4. The NEW e-mail address you wish to use as your logon information at VOD.com.
  5. You can also call our Customer Service department 24/7 at:
    Telephone: 24 hours a day, 7 days a week 1-800-611-MOVIE (6684) (within the U.S.)(6684)

How do I change my password?

Logon to your account and go to "My Account", then click "Preferences" from the drop menu. On the Personal Preferences page choose "CHANGE PASSWORD" enter your current password, the new password you wish to use and then confirm your new password. Then click Change Password.

I forgot my password. What should I do?

On the main page click "Login". On the Member Login popup click "Password Help"? Under "Your password reset link will be emailed to you" enter your registered e-mail address and click Send. An e-mail with the subject "Password Reset Request" will be sent to you with instructions to reset your password.
Please check your inbox and your Junk/Spam folder. Depending on your e-mail provider, the HotMovies.com Password Reset Request e-mail may automatically get put in your Junk/Spam folder.

Using The Site

What are Personal Preferences?

If you mouse over "My Account" a drop menu displays. Then click on Preferences. On the Personal Preferences page you can change your password, player preference, privacy settings, saved for later, recommendations, user handle and ROKU device.

Free Minutes

The site says "Try Us Free". Why do I need to give credit card information?

This is for New Users – and it is a one-time offer. When you select the FREE 20 Minutes package you will need to enter your credit card information. This is for verification purposes only. You may see a $1.00 transaction on your online credit card or checking account statement. It is an authorization transaction for verification only. This will automatically delete in several days.You are not billed for this.

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